Easy return
We want returns and cancellations to be simple. If your order hasn't shipped yet, you can cancel it at any time. If it has been delivered, you have 14 days from the day the last item in your order arrives to request a return.
How to submit a return or cancellation request
- Click the profile icon in the store menu, or go to your account, and sign in.
- Enter your email address and click "Continue".
- Check your inbox for a 6-digit verification code and enter it on the site. No password is needed.
- Find the order you want to act on.
- Click "Cancel items", "Return items", or "Cancel or return" - the option shown depends on whether your order has shipped yet.
- If your order has more than one item, select the ones you want to return or cancel.
- Select a reason and add a note if you'd like, then submit your request.
You'll receive an email confirming your request right away. Once we receive the item, your refund is processed within 14 days.
For full details on eligibility and refunds, see our Return and refund policy. Questions? Contact us any time.